Head Office

124, T. F. Kuboye Road, Alternative
Route, Oniru Lekki, Lagos State

Customer care: +234 818 630 4889



What are the Bydowpharmacy.com general terms and conditions?
How do I return an item bought online?

We strive to ensure that all our customers are satisfied with their purchases. However, it's important to note that items delivered and received in good condition cannot be returned. This policy helps us maintain the highest standards of quality and service for all our customers. If you have any concerns about your purchase or if there's been an error with your order, please do not hesitate to contact our customer service team. We're here to assist you in any way we can to ensure a satisfactory shopping experience. Thank you for choosing us for your needs."

How do I get a refund or replacement?

We want to ensure that all our customers have a positive experience with our products. Please note, we do not offer refunds for orders that are bought online and received in good condition. This policy helps us maintain the integrity and quality of our products for all customers.

If your order arrived damaged or was not what you expected, please contact our customer service team immediately with details of your order and the issue encountered. We’re here to help address any concerns related to damaged or incorrect items and will guide you through the process of resolving these specific situations.

We appreciate your understanding and are committed to providing you with the best possible service. If you have any other questions or need further assistance, please don't hesitate to get in touch with us."

Will you restock items indicated as “out of stock?”

Certainly! We regularly restock items that are indicated as "out of stock" on our website. We understand how important it is for you to access the products you need, and we strive to ensure our inventory is replenished promptly. We recommend checking back on our website periodically for updates on availability. Thank you for your patience and for choosing us for your needs!

Do you ship outside Lagos?

 At the moment, we are focused on serving customers within Lagos and our shipping services are currently limited to this area. We are dedicated to providing the best possible service and products to our local community. While we understand this may be disappointing if you're located outside of Lagos, please know we are continually evaluating opportunities to expand our services and reach more customers in the future. We appreciate your interest in our products and hope we'll be able to serve you at some point down the line. Thank you for considering us for your needs, and please do not hesitate to reach out if you have any further questions or if there's anything else we can assist you with.