Online Pharmacy Lagos, Nigeria – Pharmacy Near Me

Privacy Policy & Cookies

The policy explains how Bydow Pharmacy uses your personal data, whether you’re shopping on, or having a prescription made up at your local Bydow pharmacy.

Our promise to you

Bydow Pharmacy is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties.

We’ll be clear and open with you about why we collect your personal information and how we use it.

Where you have choices or rights, we’ll explain them to you and respect your wishes.

We’ve written this Privacy Policy in plain English to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact our Customer Care.

Who’s in control of your information?

You are. Throughout this Privacy Policy, ‘we’ or ‘Bydow Pharmacy’ means companies within the Bydow Investments Limited, including subsidiaries, affiliates, joint ventures and franchises. We share your personal information among these companies in order to provide, and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can.

However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.

How we process your personal data
Collecting information about you
Bydow collects personal information about you whenever you shop with us online or instore, and when you use our services. Please see below for examples of the data we collect from you:

How & why we use your personal information

We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service.

We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (e.g. about repeat prescriptions). We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.


Keeping our records up to date

Whichever Bydow services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We also have a legal obligation to keep the personal data we hold accurate and up to date.

In order meet this legal obligation, to ensure we can recognise you as a customer and provide consistent care with whichever service you’re using, we share and combine your personal data across our group companies to create a single master Bydow customer record for each customer, containing the latest details you have provided us.

Please note, we will only be able to create a single master record for you if we have enough information from each individual area of Bydow to enable us to correctly identify and match your customer records.

This means that when you engage with one of our services we will be able to recognise you as a customer and when you provide or update your personal details we will update your Bydow customer record accordingly. This also means you don’t need to give the same details each time you come in or engage with a new area of Bydow.

If you’ve previously had a prescription dispensed at a Bydow pharmacy, your Bydow record may contain your contact details from our pharmacy system. These may be retrieved when we look up your details in another area of Bydow, but rest assured we’re unable to access any pharmacy details beyond your contact details.

Keeping our records up to date, can I opt out?

Yes, we do this because it makes things more efficient both for you and for Bydow. You can opt out but doing so will limit the Bydow’s services you’re able to use in the future. Your use of Bydow pharmacy online and offline purchases will remain unaffected.

How do I opt out?

If you’re a new customer on, you will be required to create an online account.

If you’re an existing customer, you can contact us via email or phone with your request. Note that if you close your account, we may continue to hold your personal information for a period of time after you cease to be a customer (see section headed “how long do we hold your data” below).

Building up a picture of you
We analyse your personal information, including the products you view and buy, your browsing habits and other ways you interact with Bydow to evaluate the effectiveness of our advertising and help us provide more relevant offers, advice and information across a variety of marketing channels including online advertising and social media sites such as Facebook.

Rest assured that we’ll only send you marketing material if you’ve agreed that we can.

We carry out analytics on the information we hold about our customers to help us understand who our customers are, how they use our services, and how people interact with us. This enables us to plan our business – for example, stock and staffing levels make sure we offer the same experience online as in our stores, maximise the effectiveness of our advertising and understand how our business is performing. We don’t do this in a way that enables individual customers to be identified. It’s not related to the direct marketing or special offers that we send to you based on your use of Bydow services.

Building up a picture of you, can I opt out?

You have the right to object to the way we use your data if you believe our legitimate interest in doing it is outweighed by your right to privacy. As this type of analysis is important in enabling Bydow (like all major retailers) to operate efficiently and we carry it out in a way that doesn’t identify individuals, we believe it has no impact on your privacy.

How long do we keep your personal information?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Bydow customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose.

Keeping in touch

We will always ask you if you want to receive offers and information from us and via what channels you are happy to receive them. To make it easy and simple for you to provide and manage this information we have centralised your preferences across Loyalty Card, This means that similar to providing your personal details to us, you only need to provide this information to us once and we will share and update your preferences across these business areas.

Basket reminder emails

When you visit our website as a registered customer that is opted-in to marketing emails, we will use your email address to contact you (via a third party, Mautic) with a reminder containing a list of unpurchased items that are still in your basket.

Marketing, can I opt out?

Yes, you can change your mind about receiving marketing material from us at any time by contacting our Customer Service Centre, by logging into your account to manage your Bydow centralised preferences or by following the unsubscribe link at the bottom of any of our emails.

Online services

Securing your payment details online has been issued with a Secure Server Digital Certificate by the online Certification Authority, Comodo. This confirms that is a legitimate website that provides an encrypted communication channel to protect the information you pass to Bydow when making a purchase. For more information please visit the VeriSign website.

All credit/debit card payments are securely handled by Paystack,an industry-leading payment processor and are never stored on the Bydow Pharmacy website.

Personalising your digital experience

We use your personal data such as your browsing history, username and purchases to personalise our websites, apps, online media and communications so they’re more relevant to you, giving you a better online experience.

We do this through our use of Cookies and, where appropriate, information we have gathered about you from other interactions (e.g. products you buy or browse, or links that you have clicked on) or other sources (e.g. Loyalty Card membership, including clubs that you have joined).

For example, we may greet you by name, show search results that reflect things most likely to be of interest to you and show you content that’s more relevant to you and the things you have previously shown an interest in.